Community Service Agency Care Coordination Services
Helping families raising a child with behavioral issues successfully juggle multiple providers and supports.
The CSA is a service under the Commonwealth’s Children’s Behavioral Health Initiative (CBHI) for families raising a child/youth with serious emotional issues. The CSA helps families successfully coordinate the various service providers (school, primary care, mental health care, social services, etc.) through a service called Intensive Care Coordination (ICC).
Families enrolled in ICC are assigned a Care Coordinator (CC) and a Family Partner (FP) who team together with the youth and family to assess their needs and strengths. We work with them to develop a crisis plan that works for them. We develop a Care Plan Team that includes other current supports (teachers, counselors, extended family).
The service was life changing. It was the support and education I have always been looking for. It was like having a mentor and going to college on being a parent. The service was outstanding.”
Family Support and Training (Family Partner)
Family Partners are parents or caregivers who have raised children with emotional, behavioral, or mental health needs.
A Family Partner’s personal experience “having been there” helps establish a relationship that is valued by families. Family Partners have a strong connection to the community and are very knowledgeable about resources, services, and supports for families.
- The Family Partner works closely with the Care Coordinator to support the caregivers of the youth to ensure:
- That families drive the Care planning/Wraparound process [PDF]
- The families strengths and needs are the focus at all meetings
- Families understand that support can take on many different forms and they will determine what the support will look like for them.
- The parent/caregiver have the knowledge and understanding to navigate the child-serving systems
- Caregivers acquire an understanding of medication, diagnosis & special education services
- Families have the supports and resources to manage crisis situations
- Families develop effective self advocacy skills and feel confident and successful
- Families can access organizations, services, local support groups and community programs
- Families become part of a larger circle of families where they can find support from other parent with similar experiences