Community Service Agency Care Coordination Services
Helping families raising a child with behavioral issues successfully juggle multiple providers and supports.
Families raising children with serious mental health problems can find it extra stressful trying to navigate the complex world of child mental health services. Wayside's Community Service Agency partners with families to help guide them through the system and ensure that they receive everything they need.
The CSA is a service under the Commonwealth's Children's Behavioral Health Initiative (CBHI) for families raising a child/youth with serious emotional issues. The CSA helps families successfully coordinate the various service providers (school, primary care, mental health care, social services, etc.) through a service called Intensive Care Coordination (ICC).
Families enrolled in ICC are assigned a Care Coordinator (CC) and a Family Partner (FP) who team together with the youth and family to assess their needs and strengths. We work with them to develop a crisis plan that works for them. We develop a Care Plan Team that includes other current supports (teachers, counselors, extended family).