Wayside Re-Accredited by COA
Building Strength, Hope & Resiliency

Wayside Re-Accredited by COA

In an email to staff, Wayside's President & CEO Eric L. Masi recently announced that we have been re-accredited by the Council on Accreditation (COA):

"This was an intense, year-long process, which included COA soliciting confidential feedback from our funders, licensors, board, staff and many of our clients. A four-person team of national experts in the field visited every program of the agency over a three-day period to see the physical sites; review our documentation; and interview our staff, youth, parents and board members.  I was a COA reviewer myself, and I know how hard those reviewers work to get a full picture of the agency before recommending accreditation.

During the accreditation process, Wayside was measured on over 1,000 standards. I am pleased to report that we passed or exceeded 99.2% of those standards on the first review -- a strong indicator of the high quality of our programs and services!

Below are some of the many positive comments we received from COA:

  • “This organization is truly an asset to the community that it serves.”
  • “The organization has built robust relationships with the larger community, and is a strong advocate for vulnerable youth and families. “
  • “Wayside’s service philosophy of doing “whatever it takes” to strengthen individuals and families is evidenced by the flexible, individualized blend of both therapeutic and “concrete” services provided.”
  • “This organization has a very impressive approach to behavior support and management. Staff and leadership appear to have valued client safety and progress for a long time, and to have consistently seen clients as valued individuals.”
  • “The staff expressed full commitment to allowing youth to feel "normal,” respected, cared about, and to experience healing and hope for their own futures. Wonderful!”
Congratulations to all of you for your hard work and continuing support and commitment, which has been instrumental in Wayside’s successfully achieving COA re-accreditation. I would particularly like to give kudos to Betsy Reid, Vice President for Quality & Clinical Services, for leading this effort, and to Maureen Carville, Risk Management Coordinator, and Eugenia Kourlos, Executive Assistant, for their significant efforts in making sure the materials we presented truly represented the awesome job you folks do every day for our kids and families."

The Council on Accreditation of Services for Children and Families, an internationally recognized regulating authority, has re-accredited Wayside Youth & Family Support Network for a National Accreditation for Excellence. This allows Wayside to determine how it compares to other similar human services agencies across the state. Less than 10 percent of Massachusetts human services organizations achieves Accreditation. Wayside is proud and honored to be among the recipients of its Excellence Accreditation. 


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Wayside Youth & Family Support Network
1 Frederick Abbott Way, Framingham, MA 01701
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